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Hyderabad Court Orders Rs 28 Lakh Refund for Faulty Harrier EV

3 hours ago

A Hyderabad consumer commission ordered Tata Select Motors to refund Rs 28 lakh for a defective Tata Harrier EV, sparing Tata Motors from the case.

A district consumer commission in Hyderabad has ordered Tata Select Motors to refund Rs 28 lakh to a customer who bought a defective Tata Harrier EV that continued to malfunction despite repeated repairs. The bench held the dealership responsible for a deficiency in service, while Tata Motors, the manufacturer, was left out of the case.

The complaint was filed by M/s Refrigeration Equipment and Solutions, a partnership firm based in Hyderabad. The firm bought a Tata Harrier EV Empowered variant with a 75 kWh battery from Tata Select Motors on 1 August 2025, paying Rs 27.98 lakh for the electric SUV.

According to the owner, the vehicle began developing faults soon after delivery. The problems included difficulties starting the car and malfunctions in the smart key and central locking system. On several occasions, the SUV stopped without warning while being driven.

The owner said the car was taken to the service centre multiple times, but the faults kept returning. The dealer attributed the trouble to a software glitch. Even so, the repairs failed to fix the vehicle for good.

Refund and compensation demand

With no lasting solution offered, the owner asked the dealership to return Rs 29,29,395, the amount tied to the purchase. The firm also sought Rs 10 lakh in compensation for the mental agony and harassment it said it had suffered.

The dealer rejected the complaint. It argued that there was no deficiency in its service, adding that the first fault had been fixed and that the central locking system had been replaced under warranty. The dealership also said it was only a middleman in the transaction, and pointed out that the manufacturer had not been named in the case.

What the commission found

The case was heard by a bench comprising President B Uma Venkata Subba Lakshmi and members C Lakshmi Prasanna and B Raji Reddy. The commission examined the vehicle's service history and job cards during the proceedings.

The records showed that the smart key fault had been addressed. But they also revealed that the same problems surfaced repeatedly, even after the vehicle went through several rounds of repair. Because the faults were never fully resolved, the commission treated the matter as a deficiency in service.

In its order, the commission directed the dealer to refund the price of the vehicle after deducting 10 percent as depreciation, which works out to about Rs 28 lakh. It rejected the Rs 10 lakh compensation claim as excessive and cut it to Rs 50,000. The dealer was also asked to pay Rs 15,000 towards litigation costs.

The refund must be paid to the owner within 45 days. If the dealer misses that deadline, the ordered amount will attract interest of 9 percent a year.

The ruling can still be contested. It is not yet clear whether the dealer will settle the matter or take it to a higher court on appeal.

Tata Harrier EV, consumer court, Hyderabad, car refund, Tata Select Motors, EV defect, consumer commission, deficiency in service

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